VA: Business Process Services
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Business Process Services | Virginia Economic Development Partnership Skip to main content Industry Overview Industry Overview Talent Location & Infrastructure Business Climate Livability Thriving and Diverse BPS Ecosystem Virginia’s vibrant business ecosystem supports a fast-growing BPS industry of over 2,700 companies in a range of BPS segments – including back-office and business support services, call centers, and consulting. Industry leaders in Virginia include ADP, Navy Federal Credit Union, GEICO, T-Mobile, and EY. The BPS industry varies widely across regions of Virginia: Northern Virginia, for example, is known for major IT and consulting companies and federal contractors, while the scenic Southwest Virginia region is a cost-competitive location for back-office and call center operations. America’s Top State for Talent Ranked No.1 in the U.S. for Education by CNBC, Virginia is home to almost 270,000 people employed by BPS companies and nearly a half million people working in key occupations relevant to the industry, both in the BPS sector and beyond. The state’s higher education system is ranked No. 2 in the U.S. (SmartAsset, 2022). ADP, Inc., Norfolk ADP Accesses Talent in Virginia In March 2016, ADP announced plans to invest $32.25 million to establish a regional customer service center in the City of Norfolk, creating more than 1,800 new jobs. Today, ADP employs more than 2,200 at its Norfolk facility — well over the estimated job creation — and is a marquee company on Norfolk’s corporate roster and an active member of the community. Read the Full Case Study Paymerang, Richmond Flourishing Financial Services Hub Virginia has a thriving financial services industry with the presence of global leaders like Capital One, Wells Fargo, Truist, Visa, and Bank of America. The Commonwealth offers a stable business operating environment with lower average costs than competitors. These advantages ensure that financial services companies quickly attract and onboard diverse, skilled talent, graduating from the Commonwealth’s top-rated higher education institutions. Forbes ranks Virginia No.1 for quality of life, offering affordable, attractive living environments from vibrant urban settings to picturesque small towns for professionals to live and thrive. Seamless Global and Local Connectivity Corporate travelers have access to world-class international flight service from Northern Virginia’s airports, as well as frequent direct flights from airports across Virginia to all key markets. Virginia, which ranks No. 1 among Southeastern states for public transit usage, offers BPS employees access to environmentally friendly transportation via rail, metro, and bus systems. With the third-fastest average internet speed in the U.S., the state’s long-term infrastructure investments in fiber optic connectivity have created a top environment for BPS companies to flourish. A recent investment of $700 million underway will expand broadband